•
Registration
• Login/Account Settings
•
Search
•
Sending Inquiries
• Payment
Options
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Registration
Top
What is kimayashoppe.com ?
Where is kimayashoppe.com based?
About KimayaShoppe Buyer Registration
• Why should I register with KimayaShoppe?
• What
do I need to register?
• How
do I register?
• What
do you do with my registration information? (Privacy Policy)
• What are the guidelines for choosing a password?
Troubleshooting
•
Why do I get the error "This E-mail Address already exists" or "This Login
Name already exists" when I enter my e-mail address or login name?
• Why does my
registration form become blank when I submit it?
• Once I'm registered,
what happens next?
• Why should
I select product categories?
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What is kimayashoppe.com ?
Top
kimayashoppe.com is an online shopping facilitator which provides the complete exclusive
well being and lifestyle products for users in India and abroad. Apart from this
channel, we also offer shopping in flight, cruises, luxury trains, hotels, premium
credit card and mobile customers through exclusive magazines and catalogue.
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Where is kimayashoppe.com based?
Top
kimayashoppe.com operates from Ahmedabad, India. All customer service issues are
handled in-house from Ahmedabad, India.
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Why should I register with KimayaShoppe? Top
• It's FREE
Registration for our basic services such as product search and inquiry,
and Product and News Alert are free of charge. There are no hidden costs.
• Get free e-mail updates
Receive customizable updates about products newly posted on KimayaShoppe
and latest news, based on the product categories you selected.
• Send inquiries direct to us
Inquire about products in which you are interested using the convenient inquiry
form and use your updateable profile so the system can pre-complete the inquiry
forms with your company and contact information.
Register Nowand benefit from
KimayaShoppe right away!
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What do I need to register? Top
To register for free, all you need is a valid e-mail address, and login name and
password, plus your name, company name, country etc... Once you've registered, you
can use this same login name and password for all KimayaShoppe products and services.
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How do I register? Top
Registration to KimayaShoppe is simple and fast:
1. Click on the Register link at the
home Page in KimayaShoppe.
2. Complete the required fields.
3. Select any category in which you are interested (You should
select at least
one category for registration). Then Click on the submit button.
4. You will see a confirmation page. Don't forget to check your
e-mail inbox
afterwards and click the verification link in the e-mail we send you
to
confirm your registration.
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What do you do with my registration information?
Top
(Privacy Policy)
KimayaShoppe will never give out or sell your personal information to other parties.
For more information, please read our Privacy Policy.
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What are the guidelines for choosing a password?
Top
Your password for KimayaShoppe is case-sensitive. We suggest the following general
guidelines for creating passwords:
• Use at least six characters.
• Make a password easy for you to remember but hard for someone else to
guess.
• Avoid passwords closely related to your personal information, e.g. using your
login name or company name as your password.
• Use a mixture of letters or numbers and these punctuation (. _ -) — but do
not use spaces.
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Why do I get the error "This E-mail Address already exists" or
"This Login Name already exists" when I enter my e-mail address or login name?
Top
This means someone has already registered for KimayaShoppe
with that particular e-mail address or login name.
What you can do:
• Use a different e-mail address or login name.
• You may have registered previously using this e-mail address and/or login name.
You can click on "Forgot your password?" in the Login Page and follow the instructions
provided.
• If you are not sure whether you are registered, please Contact
us and allow our Customer Services to help you
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Why does my registration form become blank when I submit it ?
Top
When you submit your registration form
(by pressing the "Submit" button), if the fields become blank and nothing happens,
your browser's cookie setting may be disabled or set at a too high or restricted
level. Cookies are used by our system to facilitate your use of KimayaShoppe services.
To complete your registration, please enable your cookies.
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Once I'm registered, what happens next?
Top
After registration, you are automatically logged into KimayaShoppe. You will then
be able to use a much wider range of KimayaShoppe services
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Why should I select product categories?
Top
Selecting product categories enables you to use KimayaShoppe Product Alert. Product
Alert is a customizable e-mail service that updates you on products as soon as these
are posted on KimayaShoppe, for the product categories in which you are interested.
You can add or remove product categories, or stop receiving Product Alert updates,
at any time.
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Login/Account Settings
Top
Login/Account Settings (For Buyers)
• How do I login?
• Why do I get
an error when I type in my password?
• What if I forgot
my password?
• How do I update
my User Profile?
• How do I change
my password?
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How do I login? Top
Click on the Login link at the Home Page in KimayaShoppe.
Enter your User Name and Password and click the "Login" buttons
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Why do I get an error when I type in my password?
Top
1. Check how you are typing your password. Remember that passwords for
KimayaShoppe are case-sensitive. Example, if you entered "comPL3X"
as a
password during registration, the site will only accept "comPL3X",
not
"compl3x" or "COMPL3X".
2. Check if your keyboard CAPS LOCK has been accidentally activated. This
may have caused you to unintentionally type your password in
the wrong
case.
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How do I update my User Profile? Top
1. First Login into your Account, Once you logged in, click on the My Account
link in the right navigation bar and after that click on the Edit
Account Info.
link in that page.
2. On the Edit Account Info. screen, type in your new or updated
information
in the appropriate fields.
3. Click Update to save your changes.
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How do I change my password? Top
1. Once logged in, Click on the My Account link in the left navigation bar and
after that click on the Change Password link in that page.
2. Enter your new password, enter it again to confirm, and then click Update
Password.
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Search Top
Search Functions
•What can I search
for?
•How do I search?
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What can I search for? Top
You can search for :
• Products - by keywords, Model No, Brand and Product name and more,
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How do I search? Top
Type the product keywords, Model No, Brand and Product name in the search box provided
on the pages of KimayaShoppe and select the provided options for search and then
click on the ‘Go’ button
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Product Purchasing
Top
WHow can I inquire
about the status of my order?
How can I Place
An Order?
How can I protect
privacy online?
How can I View
my Shopping Cart?
What is Wish
List and How can I View Wish List?
How can I Review
my Transaction History.
How can I protect
privacy online?
How can I review
Order Tracking
Manage your
Shipping Address.
What happens
if I receive a broken or a defective item from you?
How can I change
the details of My Order?
How do I feel
sure that you have correctly registered the order placed?
How can I purchase
a Product?
Can I send
some personalized message with the gift?
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How can I inquire about the status of my order?
Top
You can track your order by logging into your account at KimayaShoppe.com and click
on "Transaction History".
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How can I Place An Order?
Top
Placing an order with KimayaShoppe is quick and simple. As you
browse through the KimayaShoppe.com ,
you can put the items that you want to purchase instantly in your Shopping Cart
by clicking on the link ‘Add to cart’. Link to Shopping Cart is provided with every
item that is displayed on the screen. If you haven't logged in yet, you will reach
the login page.
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How can I protect privacy online?
Top
Never give your password to anyone online. Make your password atleast six characters
in length. Create a password that includes a mixture of letters or numbers and these
punctuation (. _ -) — but do not use spaces. Once you have finished surfing through
KimayaShoppe.com, do not leave the website open. The only way to log off from the
site is to close the window.
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How can I protect privacy online?
Top
Never give your password to anyone online. Make your password atleast six characters
in length. Create a password that includes a mixture of letters or numbers and these
punctuation (. _ -) — but do not use spaces. Once you have finished surfing through
KimayaShoppe.com, do not leave the website open. The only way to log off from the
site is to close the window.
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How can I View my Shopping Cart?
Top
Once you have registered with us and logged into your account, you can click on
‘View Cart’ and you can check on all the items you had put in there. You can also
remove an item by ‘Clear Cart’ deleting it totally. Incase you are happy with what
you currently have in the Shopping Cart then click on the 'Check Out' button or
browse through the site some more by clicking on the 'Continue Shopping' button.
You can also change the quantity of the product, which you have selected to buy
by ‘Modify’ button. All you need to do is to fill the desired quantity in the appropriate
box and click update to register your change.
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What is Wish List and How can I View my Wish List?
Top
Occasionally we are sure you would like to indulge in some extra shopping but your
purse strings don't allow you to. In this case, just put it in your Wish List and
next time when you have received your pocket money or your salary or some money
from your aunt just go to the Wish List . Also, you might want to send a gift directly
to a friend whose birthday is probably a month later. So, if you come across the
perfect product for him/her just add it to your Wish List and log on a week or two
before and add it to your Shopping Cart directly
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Review Your Transaction History.
Top
In your personal area you can view the details of all the orders you've placed with
KimayaShoppe.com. Just click on Transaction
History and see the full products details against the order numbers, Invoice no
of your earlier purchases.
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How can I review my Order Tracking Top
In your personal area you can view the details of all the orders you've placed with
KimayaShoppe.com. against the Purchase
Order No and Purchase Order Date Just click on ‘Order Tracking’ and see the full
products details against the order numbers, Invoice no of your earlier purchases.
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What happens if I receive a broken or a defective item from
you? Top
In such case, please contact us with your order number and wait for the instructions
on how to get the item replaced. We will replace the defective item as soon as possible.
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How can I change the details of My Order?
Top
You can make changes to your order till the time order is not shipped out. For this,
you can contact us via phone email. Once the order status is set as SENT, no changes
can be made to the order.
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How can I cancel my Order? Top
You can’t cancel your order because As per our rule once the order is being placed
it can’t be cancelled.
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How do I feel sure that you have correctly registered
the order placed? Top
You can log into your account and view your ‘Order Tracking’ then you can see all
the orders that you have placed yet.
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How can I purchase a Product?
Top
Whenever you open the site you will see the products and categories. From there
you can just select the product and click on ‘Add To Cart’ for multiple product
shopping or you can click on ‘Buy Now’ for purchasing a single products. if you
already have login id then just login to your account or you can register as a new
user after login you will be shown your shopping cart so if you want to buy more
products then click on ‘Continue Shopping’ otherwise click on the ‘Proceed to Checkout’
for payment procedure fill the billing information or you have already your paypal
account you can login into it and can make your payments
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Can I send some personalized message with the gift?
Top
Yes, you can send your personalized message/greetings along with your gifts. Just
type in your message in the message box in the order form. Your message will be
printed and sent along with the gift.
Yes, you can send your personalized message/greetings along with your gifts. Just
type in your message in the message box in the order form. Your message will be
printed and sent along with the gift.
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Payment Options :
Top
What are the available
payment options?
Can I make a purchase
by using my friend's/relative's credit card?
What is your return
policy?
What are the reasons
my credit card might be refused?
How
do I correct the information that was incorrectly entered?
What type of credit
cards do you accept?
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What are the available payment options?
Top
Payment Options
• Payment Gateway/Credit Card (Master/VISA)
• Cheque - Payable at Ahmedabad
• Demand Draft – Payble at Ahmedabad
Payment Options -> Payment Gateway/Credit Card (Master/VISA):
VISA and MasterCard payments are processed through an online payment gateway system.
You need not worry about your credit card information falling into the wrong hands
because your bank will authorize the credit card transaction directly without any
information passing through us. In approximately 25-30 seconds (depending on your
internet connection) your bank will issue via the online payment gateway an authorization
code and confirmation of completion of transactions.
KimayaShoppe uses the latest encryption technology and other methods
to protect your credit card information. In fact, shopping online with a credit
card at KimayaShoppe is even safer than using a credit card at
a restaurant because we do not retain your credit card information. You can be assured
that KimayaShoppe offers you the highest standards of security
currently available on the Net so as to ensure that your shopping experience is
private, safe and secure.
Security remains the primary concern of on-line consumers. KimayaShoppe
is a Certified Site and payment by credit card is secure on our site.
Payment Options -> Cheque - Payable at Ahmedabad
If you have chosen this payment option then send it with the complete details along
with the cheque in favour of ' Kimaya Shoppe Ltd.’
Please mail the cheque to:
3rd- Floor, Waghela House
Besides Havmor Restaurant
Navrangpura
Ahmedabad – 380009
India.
Your order will be shipped after the cheque has been cleared.
Payment Options -> Demand Draft - Payable at Ahmedabad
If you have chosen this payment option then send it with the complete details along
with the draft in favour of ' Kimaya Shoppe Ltd.’
Please mail the draft to:
3rd - Floor, Waghela House
Besides Havmor Restaurant
Navrangpura
Ahmedabad – 380009
India.
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Can I make a purchase by using my friend's/relative's credit card?
Top
No. Under any circumstances may you make a purchase by using your friend's/relative's
credit card. The credit card must be in your name.
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What is your return policy?
Top
As a rule, we have a NO RETURN policy. As once the order is being placed, It can’t
be cancelled However, if any product received by the customer is defective, then
we can either replace that product or give the credit of that amount to the customer.
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What are the reasons my credit card might be refused?
Top
Banks and credit card companies refuse authorization of credit cards for a specific
number of reasons, including:
• The credit card number entered is not a valid number (often the result of a typo).
• The credit card does not have enough credit balance left to pay for the order.
• The expiration date of the credit card is not entered correctly (also sometimes
the result of a typo).
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How do I correct the information that was incorrectly entered?
Top
Simply after log in go to My Account section and then click on Edit Account Info,
then make the necessary changes.
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What type of credit cards do you accept?
Top
We accept Visa and Master card only.
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